Refund Policy
Last updated: January 2026
1. Satisfaction Guarantee
At Awesome Aminos, we stand behind the quality of our products. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order.
2. Eligibility for Refunds
Refunds may be provided in the following cases:
- Product arrived damaged or defective
- Wrong product was shipped
- Product fails to meet stated specifications
- Order was not received within the expected timeframe
3. Non-Refundable Situations
We cannot offer refunds in the following situations:
- Products that have been opened or used
- Products that have been improperly stored after delivery
- Change of mind after purchase
- Orders placed by mistake
4. Refund Process
To request a refund:
- Contact us at [email protected] within 14 days of receipt
- Provide your order number and reason for the refund request
- Include photos if the product arrived damaged
- Wait for our team to review your request (typically within 48 hours)
- If approved, refunds will be processed within 5-10 business days
5. Return Shipping
If a return is required, we will provide instructions for returning the product. For damaged or incorrect products, we will cover the return shipping costs. For other eligible returns, the customer is responsible for return shipping.
6. Replacements
In some cases, we may offer a replacement product instead of a refund. This will be discussed with you when you contact our customer service team.
7. Contact Us
For refund inquiries, please contact us at:
Email: [email protected]
Address: 5 South Charlotte Street, Edinburgh, EH2 4AN