Shipping Policy
Last updated: January 2026
Standard Shipping
£4.99 for orders under £50
Delivery: 2-5 business days
Free Shipping
On orders over £50
Delivery: 2-5 business days
1. Shipping Areas
We currently ship to all addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). International shipping is not available at this time.
2. Processing Time
Orders are typically processed and dispatched within 1-2 business days. Orders placed on weekends or bank holidays will be processed on the next business day.
3. Delivery Times
Mainland UK: 2-4 business days
Scottish Highlands & Islands: 3-5 business days
Northern Ireland: 3-5 business days
Please note that delivery times are estimates and may be affected by factors outside our control, such as weather conditions, carrier delays, or high-volume periods.
4. Packaging
All orders are shipped in discreet, unmarked packaging. Where necessary, products are packaged with appropriate temperature controls to ensure product integrity during transit.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking information. You can use this to monitor the progress of your delivery.
6. Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at [email protected]. We will investigate with the carrier and resolve the issue as quickly as possible.
7. Shipping Address
Please ensure your shipping address is correct at the time of ordering. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately.
8. Contact Us
For shipping inquiries, please contact us at:
Email: [email protected]
Address: 5 South Charlotte Street, Edinburgh, EH2 4AN